Sevéa
Help and support
Last updated: October 27, 2026
Write to us
A question, an issue with the app, a request about your data? Write to us at contact@sevea.app. Include the email address of your Sevéa account so we can get back to you faster.
Manage or cancel your subscription
The Sevéa+ subscription is managed by Apple. In the app, open Account › My account › Manage subscription. You can also go through your iPhone Settings › your name › Subscriptions.
For a refund request, go to reportaproblem.apple.com: Apple handles payments and refunds.
Get your subscription back
New phone or reinstalled the app? Sign in with the same account, then open Account › My account › Restore purchases.
Delete your account
In the app, open Account › Privacy › Delete my account. Your account, assessments, photos and all your data are then permanently erased. Deleting your account doesn't cancel your App Store subscription: cancel it too (see above).
Your data
What we collect and why is detailed in our privacy policy.
Sevéa is a support tool. It doesn't replace a dermatologist's advice and is not a medical device. If you have any doubt about your skin, ask your dermatologist.